Complaint Removal Regulations.

Feedback/Complaint Removal Regulations

(Last Modified: 10/03/2020)


The contents of the APP “VAFFLE” consist of texts, graphic images, design items, video, audio items and other objects (hereinafter referred to as the “Content”). If the opposite is not explicitly stated, the Content of the VAFFLE is the Content created on the APP or downloaded by the Users to the APP.


Content standards

These content standards apply to any and all material which users contribute to our APP (Contribution), and to any interactive services associated with it.

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

VAFFLE will determine, in its discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

·Be accurate (where it states facts).

·Be genuinely held (where it states opinions).

·Comply with the law applicable in any country from which it is posted.

A Contribution must not:

·Be defamatory of any person.

·Be obscene, offensive, hateful or inflammatory.

·Bully, insult, intimidate or humiliate.

·Promote sexually explicit material.

·Include child sexual abuse material.

·Promote violence.

·Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

·Infringe any copyright, database right or trade mark of any other person.

·Be likely to deceive any person.

·Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

·Promote any illegal activity.

·Be in contempt of court.

·Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.

·Be likely to harass, upset, embarrass, alarm or annoy any other person.

·Impersonate any person, or misrepresent your identity or affiliation with any person.

·Give the impression that the Contribution emanates from VAFFLE if this is not the case.

·Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.

·Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.

·Contain any advertising or promote any services or web links to other sites.

·Child Endangerment: content that sexualizes minors or with child sexual abuse imagery

·Sexual content: such as pornography, or any content or services intended to be sexually gratifying.

·Hate Speech: content that promote violence, or incite hatred against individuals or groups based on race or ethnic origin, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, or any other characteristic that is associated with systemic discrimination or marginalization.

·Violence and Terrorist Content: content that depicts or facilitates gratuitous violence or other dangerous activities or related to terrorism, such as content that promotes terrorist acts, incites violence, or celebrates terrorist attacks.

·Sensitive Events: content that lacks reasonable sensitivity towards or capitalize on a natural disaster, atrocity, conflict, death, or other tragic event.

·Bullying and Harassment: content that contains or facilitates threats, harassment, or bullying, such as bullying victims of international or religious conflicts; content that seeks to exploit others, including extortion, blackmail, etc.; posting content in order to humiliate someone publicly; harassing victims, or their friends and families, of a tragic event.

·Other Objectionable, Inappropriate and Prohibited Content.

· Our APP is not an electronic cigarette products sales platform, and any entity is prohibited from using our APP to sell electronic cigarette products. When users sell electronic cigarette products in our APP, we shall deal with them as soon as the behavior is found or there are complaints from users. The electronic cigarette products sales behavior here refers to the completion of ordering, making payment, and delivering of electronic cigarette products through our APP, for example, users directly display links to electronic cigarette products sales platforms.

The above contents shall be regarded as Objectionable, Inappropriate and Prohibited Content.


Any user can report Objectionable, Inappropriate and Prohibited Content, including Posts, Groups, Profiles, individual content, and comments, etc. VAFFLE also provide all the users with the right to block, unfollow or hide other users’ account and posts.


Besides, in connection with the protection of intellectual property rights related to the users Content on the VAFFLE, the VAFFLE should be considered only as information intermediary and the VAFFLE agrees to take actions to stop any illegal activities found by the copyright holders or any user.


In case you have found any Content on VAFFLE which is used illegally, objectionable, inappropriate and prohibited, please, study this Regulations carefully. We ask you to concern with understanding that in cases the necessary information related to the illegal action and the rights’ holder was not presented, we cannot correspond properly to your message.


Any copyright holder of author's rights or associated intellectual property rights (hereinafter referred to as the “Applicant”) in case of Content posted by Users without his/her permission or legal basis being found on the APP or any user finds illegally, objectionable, inappropriate and prohibited content, have the right to fill the application of the violation of author's rights or associated intellectual property rights to the Content or cancel the illegally, objectionable, inappropriate and prohibited Content to us through the “Feedback”.


Addressing an Application to the VAFFLE, the person should reasonably declare the infringement of his/her rights and legitimate interests or the illegally, objectionable, inappropriate and prohibited Content. The application shall contain the following accurate information:

A. The Applicant's data, allowing to identify the person quickly and to contact him- surname, name, patronymic, passport data (series and number, issuing authority, date of issue), contact information (phone number and / or Fax, email address);

B. Information on the specific Content (hereafter referred to as the “Disputed object”) posted on VAFFLE without authorization from the owner or other legal basis or the illegally, objectionable, inappropriate and prohibited Content’s detailed information;

C. The picture of the VAFFLE page, referring to audio and video content in respect of the Disputed object;

D. The statement of the presence of the ownership rights to the Disputed object posted on VAFFLE without the authorization or other legal basis;

E. The statement of the absence of authorization for posting the Disputed object on the VAFFLE;

F. Other reasonable and necessary information required by VAFFLE.


If the received statement fully complies with the requirements of the Regulations and there are no signs of abuse described in the Regulations, VAFFLE will take the necessary measures to stop the infringement of intellectual property rights of the Applicant as described. The date of the application receipt shall be the date of successful submission of the completed form by the Applicant via the “Feedback”.


At determinable future time from the date of the application receipt or verified information by the Applicant the VAFFLE removes the Disputed object or the illegally, objectionable, inappropriate and prohibited Content, and VAFFLE may also restrict the user’s ability to post on VAFFLE or blocked the user’s account. In the case of live-streaming situation, the Objectionable, Inappropriate and Prohibited Content must be removed in as close to real-time as reasonably possible. Should the user's behavior involves a criminal offense, VAFFLE keeps the right to hand it over to the judicial authority.


If there are evidences provided by VAFFLE supporting the validity of the Disputed object placement on the VAFFLE, VAFFLE has the right not to take measures specified in the Regulations and shall send the Applicant a notification applying these evidences.


If questions and reasonable objections arise referring the removal of the Disputed object or the illegally, objectionable, inappropriate and prohibited Content, the User can contact the technical support service of the VAFFLE (when filing objections, the User must provide accurate information on the ownership rights of the Disputed object, the justification of ownership rights, and duly certified copies of documents confirming the User's rights to the Disputed object).


There shall not be any possibility to abuse the procedure established by the present Regulations.


VAFFLE reserves the right to amend changes and additions to the Regulations.